Microgram Systems (Canada) Ltd., hereinafter
referred to as MSL maintains personal information on our clients in order to
better provide superior products and services. We strive to keep your personal
information confidential. By ensuring that you are aware of and understand this
Privacy Policy, we can provide you with better service. Please take a moment to
read the following policy to learn how we handle your personal information. This
Policy may change from time to time, so please check our website periodically or
inquire by phone or fax.
What information does MSL Collect
In order to better provide superior products and
services, MSL may collect personal information when you order a product or
service, use our online services, enter contests, fill out surveys, and send us
feedback. This information might include your name, address, telephone number,
e-mail address, credit card or other payment information, and service details.
With this information, MSL can fill your orders and better provide you with
personalized services.
Contact Information and Third Party Data
If you contact MSL or our customer service
representatives by telephone, e-mail or letter, we may keep a record of your
correspondence or comments. If you report a problem with our site, we may
collect such information in a file specific to you. If you contact us by calling
one of our customer service representatives, we may ask for your name and e-mail
address in order to send you a reply. If other users or third parties send us
correspondence about your activities or purchases, we may keep this information
in a file specific to you.
Cookies
A cookie is an element of data that a Web site
can send to your browser, which may then be stored on your system. MSL currently
does not use cookies on our website, however this may change upon notification.
Sharing of Information
The information collected by MSL is used for
processing orders and keeping you informed about your order status. It may also
be used for statistical purposes, for improving our site and its performance, to
serve ads, and to notify you of products or special offers that may be of
interest to you. We will disclose personal information to third parties to fill
or deliver orders, provide customer service, provide credit and, with
permission, deliver promotional information from MSL or third parties. We do not
sell, trade, or rent your personal information to others without your consent.
We may release account information when we believe that such release is
reasonably necessary to enforce or apply our Terms and Conditions or to protect
the rights, property, and safety of MSL, our users, or others. If customers do
not pay us for products ordered, we may submit their account information to a
third party collection agency. In the event that MSL is required by a law
enforcement or judicial authority to provide personal information to the
appropriate govermental authority, we will disclose this information only upon
receipt of a court order, subpoena, or to cooperate with a law enforcement
investigation. MSL fully cooperates with law enforcement agencies in identifying
those who use our services for illegal activities. We reserve the right to
report to law enforcement agencies any activities that we, in good faith,
believe to be unlawful. Except as otherwise stated in this Policy, without your
consent, MSL does not disclose its customers' personal information to other
merchants.
Updating Your Personal Information
You may also call our Customer Service
representatives to change any of the personal information in our records. We
encourage you to promptly update your information if it changes. You may ask to
have the information on your account deleted or removed; however, because we
keep track of past transactions, you cannot delete information associated with
past transactions. Also, to ensure uninterrupted service to our customers, we
"back up" the data stored on our systems, and such prior information
cannot be completely removed from our databases. As a result, while your
information will be promptly removed from our live data, it will persist in our
backed-up databases until it is erased or overwritten in the normal course of
our backup procedures.
Distribution of Information
With your permission, we may use the information
you provide to us to send you e-mail or other communications regarding current
promotions, or services. At any time, you may submit a written request to be
removed from our communications list. After doing so, you will not receive
future communications or mailings based upon information you provided to us
unless you request them or such communications are related to order processing,
or technical support. MSL sometimes purchases mailing lists from third parties
to introduce us to new customers. These lists may include your name and
information from sources outside our control. Prior to sending information to
these lists, MSL will attempt to omit anyone who has indicated they do not wish
to receive communications from us.
Information Safety
MSL safeguards the security of the data you
provide to us with physical, electronic, and managerial procedures. We urge you
to take every precaution to not disclose any personal data when you are on the
Internet. All of the customer data we collect is protected against unauthorized
access by physical security means.
Third Party Sites
Other sites accessible through our web site have
their own privacy policies and data collection, use and disclosure practices.
Please consult each site's privacy policy. MSL is not responsible for the
policies or practices of third parties. This Privacy Policy does not cover the
information practices of those web sites linked to MSL.
Contacting Us About Privacy Questions or
Concerns
If you have any questions about this Privacy
Policy or the practices of this site, please contact MSL by sending a letter to:
Microgram Systems (Canada) Ltd.
4509 Rupert Street
Vancouver, BC Canada
V5R 2J4
You may also contact us by e-mail at : samlow@microgram.com