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Privacy Policy

Privacy Policy

Microgram Systems (Canada) Ltd., hereinafter referred to as MSL maintains personal information on our clients in order to better provide superior products and services. We strive to keep your personal information confidential. By ensuring that you are aware of and understand this Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information. This Policy may change from time to time, so please check our website periodically or inquire by phone or fax.

What information does MSL Collect

In order to better provide superior products and services, MSL may collect personal information when you order a product or service, use our online services, enter contests, fill out surveys, and send us feedback. This information might include your name, address, telephone number, e-mail address, credit card or other payment information, and service details. With this information, MSL can fill your orders and better provide you with personalized services.

Contact Information and Third Party Data

If you contact MSL or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases, we may keep this information in a file specific to you.


A cookie is an element of data that a Web site can send to your browser, which may then be stored on your system. MSL currently does not use cookies on our website, however this may change upon notification.

Sharing of Information

The information collected by MSL is used for processing orders and keeping you informed about your order status. It may also be used for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose personal information to third parties to fill or deliver orders, provide customer service, provide credit and, with permission, deliver promotional information from MSL or third parties. We do not sell, trade, or rent your personal information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of MSL, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency. In the event that MSL is required by a law enforcement or judicial authority to provide personal information to the appropriate govermental authority, we will disclose this information only upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. MSL fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Except as otherwise stated in this Policy, without your consent, MSL does not disclose its customers' personal information to other merchants.

Updating Your Personal Information

You may also call our Customer Service representatives to change any of the personal information in our records. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions. Also, to ensure uninterrupted service to our customers, we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, while your information will be promptly removed from our live data, it will persist in our backed-up databases until it is erased or overwritten in the normal course of our backup procedures.

Distribution of Information

With your permission, we may use the information you provide to us to send you e-mail or other communications regarding current promotions, or services. At any time, you may submit a written request to be removed from our communications list. After doing so, you will not receive future communications or mailings based upon information you provided to us unless you request them or such communications are related to order processing, or technical support. MSL sometimes purchases mailing lists from third parties to introduce us to new customers. These lists may include your name and information from sources outside our control. Prior to sending information to these lists, MSL will attempt to omit anyone who has indicated they do not wish to receive communications from us.

Information Safety

MSL safeguards the security of the data you provide to us with physical, electronic, and managerial procedures. We urge you to take every precaution to not disclose any personal data when you are on the Internet. All of the customer data we collect is protected against unauthorized access by physical security means.

Third Party Sites

Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. MSL is not responsible for the policies or practices of third parties. This Privacy Policy does not cover the information practices of those web sites linked to MSL.

Contacting Us About Privacy Questions or Concerns

If you have any questions about this Privacy Policy or the practices of this site, please contact MSL by sending a letter to:

Microgram Systems (Canada) Ltd.
4509 Rupert Street
Vancouver, BC Canada
V5R 2J4

You may also contact us by e-mail at : samlow@microgram.com

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